Podcasts
NAA is pleased to offer a variety of podcasts, each designed to introduce valuable information and resources aimed at strengthening the field of afterschool.
Displaying items by tag: Conflict Resolution
Tuesday, 13 February 2018 00:00
4 NAA18 Workshops to be Excited About
Workshops—the heart of the NAA Annual Convention—offer over 11.5 hours of professional development. Here are some of the workshops we're most excited to bring you in Atlanta!
Published in
Convention Articles
Tuesday, 12 December 2017 08:38
4 NAA18 Workshops to be Excited About
Workshops—the heart of the NAA Annual Convention—offer over 11.5 hours of professional development. Here are some of the workshops we're most excited to bring you in Atlanta!
Published in
Professional Development
Tuesday, 22 September 2015 00:00
5 Steps for Handling Upset Parents
Improving your program's customer service requires the fine art of working with frustrated parents. We've all had them. We all know the principle that if you can successfully turn around an upset customer, they'll be more loyal to your company than if they never had an issue at all.
Published in
Professional Development
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