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Displaying items by tag: Conflict Resolution

Tuesday, 13 February 2018 00:00

4 NAA18 Workshops to be Excited About

Workshops—the heart of the NAA Annual Convention—offer over 11.5 hours of professional development. Here are some of the workshops we're most excited to bring you in Atlanta!

Published in Convention Articles
Tuesday, 12 December 2017 08:38

4 NAA18 Workshops to be Excited About

Workshops—the heart of the NAA Annual Convention—offer over 11.5 hours of professional development. Here are some of the workshops we're most excited to bring you in Atlanta!

Tuesday, 22 September 2015 00:00

5 Steps for Handling Upset Parents

Improving your program's customer service requires the fine art of working with frustrated parents. We've all had them. We all know the principle that if you can successfully turn around an upset customer, they'll be more loyal to your company than if they never had an issue at all.